Service-Hotline

If you are in need of support for the use of this software please refer to the platform‘s operator from which you received the documents. Mostly, the information you require for support is located under the contact receives.

Alternatively, you can contact our own fee-based Service-Hotline:

0900-1-243837 or 0900-1-1-BIETER

Cost 1,49 a minute from German landlines
Call charges for other networks may vary.


You can reach the Service-Hotline
Mo. - Fr. 8:00 a.m. - 6:00 p.m., excluding national German and Austrian holidays.

Please note that our Service-Hotline should be contacted for technical questions (i.e. application malfunctions) only. If you are in need of further professional support (i.e. questions concerning the process or documents) please refer directly to the awarding office.